What if the prepaid goods are not delivered?

If you have prepaid for goods and they have not been delivered within the estimated delivery timeframe, we recommend taking the following steps:

1. Verify your order status using the tracking information provided in your confirmation email.

2. Check with the courier or shipping provider for any delivery updates or delays.

3. Contact our customer support team with your order number and payment confirmation.

If the goods are confirmed as lost, undelivered, or incorrectly processed, we will:

• Conduct a prompt investigation with the shipping provider.

• Offer a replacement shipment at no additional cost or

• Issue a full refund in accordance with our Refund Policy.

Please note that delivery timelines may be affected by factors such as customs clearance, public holidays, or unforeseen logistical disruptions.

We are committed to resolving delivery issues promptly and ensuring customer satisfaction.