If you wish to exchange or request a refund for a product, please follow the steps below:
1. Eligibility
-
Products must be returned in their original condition, unused, and in the original packaging.
-
Proof of purchase (receipt or order confirmation) is required.
-
Certain items, such as customized products, digital downloads, or final-sale items, may not be eligible for exchange or refund.
2. How to Initiate an Exchange or Refund
-
Contact our Customer Support Team via email or phone with your order details.
-
Provide the reason for the return or exchange.
-
Our team will review your request and provide instructions for returning the item.
3. Where to Return
-
Returns should be sent to the address provided by our Customer Support Team.
-
Please use a trackable shipping method to ensure your return reaches us safely.
4. Processing Time
-
Once we receive the returned item, processing typically takes 5–10 business days.
-
Refunds will be issued using the original payment method unless otherwise agreed.
-
Exchanges will be processed and shipped once the returned item has been verified.
5. Additional Notes
-
Return shipping costs may be the responsibility of the customer, unless the return is due to our error or a defective product.
-
For international returns, customs duties and taxes may apply.
For assistance or detailed instructions, please contact our Customer Support Team before sending any items.